Enhance Your Stay

Availability: Amenities, services, and experiences are subject to availability and may vary by hotel, destination, season, and operating hours.

Service confirmation: Some items require advance booking and/or confirmation (e.g., romantic dinners, excursions, transfers).

Purchases for others: You may purchase for another guest, but you must enter accurate guest details (name, hotel, dates, and reservation number if applicable).

Accurate information: Viva is not responsible for services not delivered due to incorrect information provided by the purchaser.

Changes & cancellations: Change/cancellation policies vary by product type (transfers, excursions, experiences). Items may be non-refundable and/or subject to penalties. Full terms are shown before checkout.

No-shows / non-use: Unused services or experiences due to guest choice, late arrivals, or no-shows are non-refundable.

Weather & force majeure: Excursions/activities may be modified or cancelled due to weather, safety, or force majeure. When applicable, a reschedule or alternative may be offered.

Restrictions: Certain experiences may have minimum age, health requirements, dress codes, or limited capacity.

Delivery timing: Some amenities (e.g., champagne, room décor) are delivered during specific time windows. We recommend arranging in advance.

Pricing & taxes: Prices may change without notice and may include or exclude taxes/fees depending on destination. The final total is confirmed at checkout.

Responsible consumption: Alcohol sales and consumption are subject to the legal drinking age and hotel policies.

Support: For help with your purchase, changes, or confirmations, please contact the support channels listed in the shop.